S-OPES respects and protects the privacy of those who become acquainted with Our Services (“Users”) as well as Investors who register and access Our Services (“Clients”).
This Privacy Policy describes how We collect, use, and share personal information when You register or access Our “Services” which include services offered on Our Websites, including sites, or when You use the S-OPES mobile application, or third-party applications, and related services.
Accessing and using Our Services means that You accept this Privacy Policy and its terms.
1. Introduction
S-OPES values Your privacy and is committed to protecting Your personal data. This Privacy Policy explains how We collect, use, and disclose information about You when You use Our services.
2. Information We Collect
We may collect the following information about You:
Basic Client Information: Name, address, date of birth, nationality, country of residence, gender, phone number, email address.
Additional Identification Information: Identification documents (passport, driver's license, social security number), employment information (e.g., company name).
Electronic Identification Information: Biometric information created from photos You provide so We can verify Your identity.
Financial Information: Bank account details, trading and investment history, taxpayer identification number, income verification.
Wallet Information: When You register, We collect Your wallet address and information related to the integrations You choose.
Transaction Information: Information about transactions made in Our Services, such as sender's name, recipient's name, amount, currency preferences, payment method, date, and/or timestamp.
Additional Information You Provide to Us: Communications: Responses to surveys, information (including call recordings) provided to Our customer support or Investor research team, including communications with interfaces such as Our chatbots.
Referral Information: Phone numbers or email addresses of Your contacts if You choose to invite them to S-OPES.
Application, Browser, and Device Information: Information about the device, operating system, and browser You use.
Other device characteristics or identifiers (e.g., plugins, network You connect to).
IP address.
Activity Information: Information about what You view or click on while visiting Our Sites and Applications, as well as how You use Our Services.
Diagnostic Information for Troubleshooting: Information about how Our Services operate when You use them, i.e., diagnostic and performance information related to the services, including timestamps, crash data, Website performance logs, and error messages or reports.
Information from Cookies and Similar Technologies.
We may receive information about You, such as Basic Client Information, Transaction Information, and Product Usage Information, from Our affiliates as part of normal business practice.
Information from Public Databases: We obtain information about You from public databases, including Your name, address, email address, phone number, gender, national ID number, nationality/country of residence, date of birth, position, presence on any government-maintained sanctions lists, and other data as necessary.
Blockchain Data: We may analyze public blockchain data, including transaction or event timestamps, transaction IDs, digital signatures, transaction amounts, and wallet addresses.
Information from Our Marketing and Advertising Partners: We receive information such as Your name and contact information from Our marketing partners, including in some cases information about what marketing content You viewed or what actions You took on Our sites.
Information from Analytics Providers: We obtain information about Your Website usage, interactions, age group, and survey responses (including instances before account creation).
3. How We Use Your Information
We use certain information necessary to enter into and fulfill Our Agreement with Investors and Clients.
Reasons for Use and Categories of Information Used:
To Create and Maintain Your S-OPES Account: To provide You with Our services and allow You to create a client account and profile.
Basic Client Information
Additional Identification Information
Financial Information
To Provide You with Consumer Services: To offer You personalized services for investing and staking within Your account, including hosting and supporting Your digital wallets, including Your wallet (when You connect it to Your S-OPES account).
Basic Client Information
Additional Identification Information
Financial Information
Transaction Information
Wallet Information
Preferences
Blockchain Data
Product Usage Information
Additional Information You Provide to Us
To Provide Client Support: To respond to Your support requests in applications, via Websites, or by email, as Well as to customer service inquiries and other questions, including providing phone support for Clients (who provide their phone numbers), chat message support (including chatbots), and support on social media.
Basic Client Information
Additional Identification Information
Transaction Information
Product Usage Information (including location information)
Communications
To Send Administrative Notifications: To send You administrative or account-related notifications about Our services, which may include security updates or transaction-related information via email or through in-product notifications/push notifications. You cannot opt out of receiving critical administrative notifications, such as emails or mobile notifications.
Basic Client Information
Product Usage Information
Communications
Transaction Information
To Enhance the Security and Integrity of Our Services: To verify accounts and related activity, detect and address violations of Our Agreement with Investors and Clients, investigate suspicious activity, detect, prevent, and combat malicious or illegal behavior, identify fraudulent activity, and maintain the integrity of Our services, including preventing account hacking and supporting.
Basic Client Information
Transaction Information
Product Usage Information
Additional Identification Information
Financial Information
Communications
Additional Information
To Verify Your Identity: We are required to collect data about You to accurately identify or verify Your identity and comply with other specific laws/regulations related to anti-money laundering (AML) or sanctions (e.g., money transfer rules). All such information is securely stored by S-OPES and its service providers and is disclosed only as permitted by law.
Basic Client Information
Additional Identification Information
To Comply with Other Legal and Regulatory Obligations: We may obtain, read, retain, and disclose information when We believe it is reasonably necessary to comply with the law, legal obligations, regulations, law enforcement requests, governmental and other legal inquiries, court orders, or to disclose to tax authorities.
Basic Client Information
Additional Identification Information
Wallet Information
Transaction Information
Product Usage Information
Communications
Blockchain Data
To conduct essential metrics, customize Your experience with Our services, and generally improve Our services, We collect information about Your online activity while using Our services (e.g., when and how often pages on Our Websites are visited and Our services are used). It is important for us to understand how You interact with the services to tailor and/or enhance Our products and services, as Well as to ensure accurate and reliable reporting.
Basic Client Information
Product Usage Information
Transaction Information
We use Your information to send You targeted marketing communications via email, mobile devices, in-app notifications, and push notifications. You may also see advertisements for Our services when visiting other apps and Websites.
Basic Client Information
Product Usage Information
Transaction Information
Information from Our Marketing Partners
We use Your information to provide promotions, including sweepstakes offers or other incentives and rewards for using Our services.
Basic Client Information
Wallet Information
Additional Identification Information
Transaction Information
We retain and share information with others, including law enforcement, who may submit legal requests. Unless otherwise required by law, and depending on the circumstances, We may retain and share Your information:
in response to requests from third parties, such as law enforcement and other governmental agencies;
to enhance the security, protection, and integrity of S-OPES services, networks, Our Clients, Investors, employees, property, and the public;
when We seek to protect Ourselves in the context of legal proceedings or other disputes, such as violations of Our Client Agreement and policies.
Basic Client Information
Additional Identification Information
Wallet Information
Transaction Information
Product Usage Information
Communications
Blockchain Data
In addition to fulfilling Our Agreement with You, We may use and analyze Your information to protect the integrity of Our services. For example, We may use it to:
log client reports and patterns of suspicious behavior to understand the methods used by malicious actors who may attempt to interfere with the services; and
identify and investigate patterns of suspicious behavior or violations of Our policies and terms. Any of the categories of information listed in Section 2.
Ensuring Communication and Customer Support: We provide communication and customer support through Our customer support team and Investor Research team, including interactions with interfaces such as Our chatbots.
Basic Client Information
Additional Identification Information
Additional Information You Provide to Us
We may retain, review, and disclose information to law enforcement and other governmental authorities in cases where the protection of vital interests of a person is required, such as in emergencies.
Basic Client Information
Additional Identification Information
Wallet Information
Transaction Information
Product Usage Information
Communications
Blockchain Data
4. Disclosure of Your Information
We collaborate with service providers, partners, and other third parties to deliver Our services, which necessitates sharing certain information with the aforementioned third parties:
The personal information We process and collect may be transferred among companies, services, and employees affiliated with us as part of Our normal operations and in providing Our services to You.
When You use third-party services (for example, when You link Your S-OPES account to a bank account) or Websites that are associated with Our services, the providers of those services or products may receive information about You. Please note that when using third-party services or S-OPES partner services that are not governed by this Privacy Policy, Your actions will be subject to their own terms and privacy policies.
5. Retention of Personal Information
We retain Your information to the extent necessary to provide Our services, comply with legal obligations, or protect Our interests and the interests of others. The retention period for personal information depends on the date of collection or creation of the information, the necessity to retain it for the continued provision of services, the need to retain information to comply with legal obligations, including anti-money laundering and customer identification requirements (AML/KYC), or other financial regulatory obligations, as well as data retention requirements. We also retain certain information when necessary to protect the security, safety, and integrity of Our services, Clients, and Investors. Our third-party identity verification service providers collect and store biometric information for the duration necessary to comply with financial regulatory requirements or applicable laws. They retain this information for the period specified in their respective notices/policies.
Personal Information
6. Personal Data of Individuals Under 18 Years
This Website and the services provided are not intended for individuals under the age of 18, and We do not knowingly request or collect information from individuals under 18 years of age. If You are under 18, please do not provide any personal information. If We have reason to suspect that an Investor providing personal information is under 18, S-OPES reserves the right to require the relevant Investor to close their account and take steps to delete information about that individual as soon as possible.
7. International Data Transfers
To facilitate S-OPES's global operations, its affiliates, partners, and service providers may transfer, store, and process personal information of Investors and Clients worldwide. We primarily rely on the Standard Contractual Clauses of the European Commission to facilitate international and subsequent transfers of data to third countries. Additionally, We may rely on certain exceptions provided by data protection laws for Our international transfers. We also depend on adequacy decisions from the European Commission where possible and exceptions provided by data protection laws. For example, since S-OPES operates and provides its services on a global scale, We need to share information with Our affiliates and data centers for the development, offering, and improvement of Our services (Article 49(1)(b) GDPR). Furthermore, We may rely on certain exceptions for sharing personal information with law enforcement in emergency situations (Article 49(1)(f) GDPR).
8. Security of Investor Personal Data
We take reasonable measures to protect Your information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or method of data storage is 100% secure.
9. Investor Rights
Users and Clients have the right to access their information. You may also opt out of receiving marketing messages at any time.
10. Changes to Our Privacy Policy
We are continually striving to improve Our Services, and therefore We may need to make changes to this Privacy Policy from time to time. We will publish any changes on Our official Website and, when appropriate, provide reasonable notice of any significant changes in accordance with legal requirements. We may also provide additional "timely" notices or information about how We collect or use Your information in the context of specific Services; these in-product notices may supplement or clarify Our privacy practices or provide You with additional choices regarding how We use Your information.
11. Contact Information
If You have any questions or comments regarding Our Privacy Policy, please contact us at: legal@s-opes.com
