Privacy Policy
S-OPES PRIVACY POLICYS-OPES respects and protects the privacy of those who engage with our Services (“Users”) as well as Investors who register and gain access to our Services (“Clients”).
This Privacy Policy describes how we collect, use, and process personal information when you register or access our “Services,” which include services offered on our websites, the S-OPES mobile application, as well as third-party integrations.
Access to and use of our Services means that you accept this Privacy Policy and its terms.
1. IntroductionS-OPES respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information about you when you use our Services.
2. Information We CollectWe may collect the following categories of information:
Basic Client InformationName, address, date of birth, nationality, country of residence, gender, phone number, email address.
Additional Identification InformationIdentity documents (passport, driver’s license, etc.), employment information (e.g., company name), as well as other data that may be requested under KYC/AML requirements depending on jurisdiction.
Electronic Identification InformationBiometric data (e.g., photo for identity verification).
Financial InformationBank account details, transaction history on the Platform, proof of income (if required for KYC/AML purposes).
Wallet and Transaction InformationCryptocurrency wallet addresses, transaction details (sender, recipient, amount, date, and time).
Client-Provided InformationCommunications with support, survey responses, data submitted via chatbots or other channels.
Application, Browser, and Device InformationDevice type, operating system, browser, IP address, plugins, connection network.
Activity InformationPages visited, clicks, actions taken in the Client Account and application.
Diagnostic InformationService logs, error data, crash reports.
Information from Public Sources and PartnersData from public databases (e.g., sanctions lists), marketing partners, analytics providers.
Blockchain DataAnalysis of public blockchain data: timestamps, transaction hashes, digital signatures, amounts, wallet addresses.
3. How We Use Your InformationWe use information for the following purposes:
- Account creation and maintenance (Basic and Additional Information, Financial data).
- Providing access to Platform services, including wallet connections, transactions, and use of selected features (Basic Information, transaction and wallet data).
- Client support (Communications, transaction data, usage information).
- Sending service notifications (administrative messages, security alerts, transaction updates).
- Enhancing security and preventing fraud (all categories of data, including blockchain analysis).
- Identification and verification for KYC/AML and compliance with legal requirements.
- Compliance with legal and regulatory obligations, including disclosure to authorities where legally required.
- Analytics and service improvement (usage and interaction data).
- Marketing communications (with Client consent).
- Promotions and loyalty programs.
4. Information DisclosureWe may share your information with:
- affiliated companies and employees as part of service delivery;
- service providers (hosting, payment processing, KYC/AML providers);
- government and law enforcement authorities where legally required;
- integration partners (e.g., when linking a bank account or third-party wallet).
By using third-party services, you agree to their privacy policies.
5. Data RetentionWe retain information to the extent necessary to provide services, comply with laws, and protect our interests.
Retention depends on:
- date of collection,
- regulatory requirements (AML/KYC, tax law),
- necessity for security and investigations.
Biometric and identification data are stored for the period required by law or by the policies of our KYC providers.
6. MinorsOur Services are not intended for persons under 18. We do not knowingly collect their data. If we become aware of such registration, the account will be closed and data deleted.
7. International Data TransfersTo operate globally, we may transfer data to affiliated companies and data centers worldwide.
Transfers are carried out using EU Standard Contractual Clauses (GDPR), adequacy decisions, and other lawful grounds.
8. Data SecurityWe apply technical and organizational measures consistent with international standards (e.g., ISO/IEC 27001).
However, no method of data transmission over the Internet or method of storage is completely secure, and we cannot guarantee 100% protection.
9. Client RightsYou have the right to access, correct, and delete your data, as well as to opt out of marketing communications. Requests may be submitted via the contact details below.
10. ChangesWe may update this Privacy Policy by publishing the current version on our website and notifying Clients of significant changes.
11. ContactFor privacy-related inquiries, please contact us at:
legal@s-opes.com